Shipping policy

Shipping Policy

Effective Date: July 8, 2026

Thank you for shopping with Lunvora. We are committed to providing a smooth shopping experience and keeping you informed throughout the shipping process.

1. Order Processing

  • Orders are processed within 1–3 Business Days after payment is confirmed.

  • Orders are not processed or shipped on weekends or public holidays.

  • During peak seasons or promotional periods, processing may take slightly longer.

2. Shipping Time

Estimated delivery times:

  • India: 7–15 Business Days

  • International Orders (if available): 10–25 Business Days

Delivery times are estimates and may vary depending on your location, courier operations, customs clearance (for international orders), weather conditions, or other unforeseen circumstances.

3. Shipping Charges

Shipping charges (if applicable) will be displayed during checkout before your order is confirmed.

From time to time, we may offer free shipping promotions on selected products or orders.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number (where available).

Tracking information may take 2–5 business days to become active after your order has been dispatched.

5. Delivery Delays

While we work hard to deliver your order on time, delays may occasionally occur due to factors beyond our control, including:

  • High order volumes

  • Courier or logistics delays

  • Weather conditions

  • Customs inspections

  • Public holidays

  • Incorrect shipping information provided by the customer

We appreciate your patience if such delays occur.

6. Incorrect Shipping Information

Please ensure your shipping address and contact information are accurate before placing your order.

Lunvora is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping details provided by the customer.

7. Lost, Damaged, or Missing Orders

If your order arrives damaged, defective, or you believe it has been lost during transit, please contact us within 48 hours of delivery at lunvora.support@gmail.com.

Please include:

  • Your order number

  • Photos of the product (if damaged)

  • Photos of the packaging (if applicable)

We will review your request and work toward an appropriate resolution.

8. International Shipping

International shipping may be available for selected destinations.

Customers are responsible for any customs duties, import taxes, or additional fees charged by their local authorities unless otherwise stated.

9. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Store Name: Lunvora

Email: lunvora.support@gmail.com

Thank you for choosing Lunvora. We truly appreciate your support and are committed to delivering quality products with reliable customer service.