Refund policy

Return & Refund Policy

Effective Date: July 8, 2026

At Lunvora, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully.

1. Return Eligibility

To be eligible for a return, the item must:

  • Be returned within 7 days of delivery.

  • Be unused, unworn, and in its original condition.

  • Include the original packaging, tags, and accessories (if applicable).

  • Be accompanied by proof of purchase or your order number.

Returns that do not meet these conditions may not be accepted.

2. Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Email us at lunvora.support@gmail.com with:

  • Your order number

  • Clear photos of the product

  • Photos of the packaging

  • A brief description of the issue

After reviewing your request, we will offer an appropriate solution, which may include a replacement, refund, or store credit.

3. Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If your refund is approved, it will be processed to your original payment method within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

4. Exchanges

We currently offer exchanges only for items that are damaged, defective, or incorrect.

If you need an exchange, please contact us at lunvora.support@gmail.com.

5. Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

  • Opened or used beauty and personal care products

  • Customized or personalized items

  • Gift cards

  • Digital products

  • Items marked as Final Sale

  • Products damaged due to misuse, improper handling, or normal wear and tear

6. Return Shipping

If the return is due to a damaged, defective, or incorrect item, we will provide an appropriate resolution based on the circumstances.

For returns requested due to a change of mind or other customer-related reasons, the customer is responsible for any applicable return shipping costs.

7. Order Cancellations

Orders may be cancelled before they are processed or dispatched.

Once an order has been shipped, it cannot be cancelled. However, you may request a return after delivery if your order meets the eligibility requirements outlined in this policy.

8. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Store Name: Lunvora

Email: lunvora.support@gmail.com

Thank you for shopping with Lunvora. We appreciate your trust and are committed to providing a reliable shopping experience.